One Physician Practice - All health care delivered by one physician, except for a maximum of 4 weeks vacation per year and 1 weekend off per month.

House Calls - Dr. Serbin makes home visits for both well child exams and sick visits.

Extended Patient Appointments - Appointment length is whatever the patient (or patient's parents) and physician deem appropriate, from 15 minutes to 1 hour or longer if necessary. This enhances Dr. Serbin's diagnostic capabilities and decreases the chance for medical error.

Extended Office Hours - Appointments are scheduled evenings, weekends - whatever is convenient for the patient.

Same Day Appointments - Well child exams and sick visits are accomodated.

Phone Advice by Physician Only - All phone calls are returned by Dr. Serbin personally, both during office hours and after office hours.

Prompt Phone Call Back - All phone calls during office hours are normally returned within 30 minutes - no more waiting all day for a call back.

Physician Ancillary Follow Up - Dr. Serbin personally calls and discusses all labs/x-rays/specialist referral notes, etc.

No Office Waiting Time - The waiting room is your home. All patients are normally seen within 5 minutes of their appointment time, barring emergencies (thus eliminating exposure to ill children in the office).

Decreased Emergency Room Visits - Unless your child has a clear need for an emergency medicine physician (such as severe trauma), Dr. Serbin makes arrangements to see your child at your home, or will meet you at the Emergency Room.

24/7 Prompt Access - In the event of after hours problems, all patients have Dr. Serbin's cell phone number, with a guarantee of a return call within 15 minutes.

Same Day Return on Health Care Forms - All school, sports, daycare, camp, etc. forms are completed the day they are presented.

Appointment Reminders - Parents are contacted when their child is due for a regular check-up.

Periodic Newsletter - A newsletter is distributed monthly, via mail or Email, discussing what is new in Pediatrics, including health maintenance strategies, treatment options, changes in immunization schedules, controversies, etc.

Customized Personal Fitness Plan - A complete physical assessment including measurement of body fat percentage, cardiovascular assessment and muscular strength and flexibility assessment is available. In addition, a computer-based dietary analysis is performed. Based on this assessment, a diet and exercise program is recommended, based on Dr. Serbin's expertise in Pediatric Sports Medicine, in concert with an exercise physiologist, a certified personal trainer, and a registered dietician, when appropriate, who are associated with Pinnacle Pediatrics.

Practice Limits - To ensure that all of these services can practically be applied, Pinnacle Pediatrics will severely limit the number of patients enrolled in the practice.