All health care delivered by one physician, except for a maximum of 4 weeks vacation per year and 1 weekend off per month (Another physician does provide coverage if Dr. Serbin is away.)
Dr. Serbin makes home visits for both well child exams and sick visits.
Appointment length is whatever the patient (or patient's parents) and physician deem appropriate, from 15 minutes to 1 hour or longer if necessary. This enhances Dr. Serbin's diagnostic capabilities and decreases the chance for medical error.
Appointments are scheduled evenings, weekends - whatever is convenient for the patient.
Well child exams and sick visits are accomodated.
All phone calls are returned by Dr. Serbin personally, both during office hours and after office hours.
Often, Dr. Serbin will simply answer the phone. If he is seeing a patient or is otherwise occupied, the patient may leave a message on voicemail and Dr. Serbin will return the call as soon as possible - no more waiting all day for a call back.
Dr. Serbin personally calls and discusses all labs/x-rays/specialist referral notes, etc.
The waiting room is your home (thus eliminating exposure to ill children in the office.) All patients are normally seen within 5 minutes of their appointment time, barring emergencies.
Email and text communications are welcome. Often, pictures and videos sent via these modalities can result in even more rapid diagnosis and treatment.
Unless your child has a clear need for an emergency medicine physician (such as severe trauma), Dr. Serbin makes arrangements to see your child at your home.
In the event of after hours problems, all patients have Dr. Serbin's cell phone number, with a guarantee of a prompt response.
All school, sports, daycare, camp, etc. forms are completed the day they are presented.
A newsletter is distributed frequently, via email, discussing what is new in Pediatrics, including health maintenance strategies, treatment options, changes in immunization schedules, controversies, etc.
There is a strong focus on illness and accident prevention in the practice. This includes discussion of exercise and nutrition, as well as all aspects of physical fitness, based on Dr. Serbin's training and expertise in Pediatric Sports Medicine.
To ensure that all of these services can practically be applied, Pinnacle Pediatrics will severely limit the number of patients enrolled in the practice.