Testimonials

As I told you during our recent telephone conversation, we are truly indebted to you for the outstanding care that you provided to both Grant and Sophia. You are not only a very gifted and knowledgeable clinician, but you are a caring, compassionate, patient and kind person. Your calm demeanor always gave us comfort and we always had faith in your advice. -- Judy O

I wanted to take this opportunity to thank you for all of your help and support with the kids. I think when Rich was born in 1988 you were just beginning your practice. Now nearly 30 years and 4 grown children later, I can’t imagine being blessed with a more supportive and caring pediatrician for them. I always felt such comfort knowing you were just a phone call away. The care you provided for them truly made a difference in all of our lives. -- Lynn A

Pam, when I lived in Sewickley, my daughter’s pediatrician had a concierge practice. He eventually got rid of his office completely and made only house calls. He was amazing and the care he gave was better because of the time he could spend. In addition, he could go to my daughter's school and see her there if she wasn’t feeling well. The 24/7 access to him by phone was great. Yes, you do pay for the service - and you hope that you don’t have to use it. Dr Scott Serbin has had many articles written about his practice. One of the bonuses that you never hear about are his great monthly newsletters summarizing the latest studies with the addition of his editorial comments. -- Brad B (Facebook comment)

How do I say ‘THANK YOU’ for saving Bryce’s life when he was a toddler, or for your support when Brian got hurt on his job (definitely beyond any doctorly duties). Knowing that you were a phone call or text away at any time day or night provided such comfort, especially when dealing with sick kids. I even remember taking a picture of Chase’s eyes, sending it to you and then you responding immediately with exactly what we should do. If I had one complaint it would be that you may have raised the bar for physicians way too high and now we may have to temper our expectations. You have been such a vital part of our lives for the past 20 years and I can't thank you enough for all you have done for my kids and my family. I wish you and your family all the best. Thank you again Dr. Serbin, we could not have done it without you! With gratitude The J Family

We are so grateful for your compassion and expert care of our children and will miss you terribly. There will never be another Dr. Serbin and you are the greatest doctor we have ever known. Sincerely, Theodora Polamalu

You have known me since birth and you have always been there for me if I was sick! (or if my mom was freaking out about something) thank you so much for everything love, Sophia K

I very much appreciate the years of medical care and dedication that you have provided for all three girls over the last two decades! We couldn’t have gotten through it without you! I wish you all the best in continuing to help families in the same, personal and professional way of practicing Concierge Pediatric Medicine, in which you have devoted so much of your heart and soul to my family and so many others. We’ll miss your annual visits in our home as well as the ones in between (not to mention the ever-loving “treasure chest”). -- The R Family

…we cannot believe it has been 15 years that you have been taking care of our boys. We may not have many luxuries at our house, we won’t be impressing anyone with our 19” tv from 1992 for sure, but your service is our biggest and truest luxury of all. Even before you changed your practice, we have found you to always be available and caring. We have never felt rushed at any point in our years with you. It really is hard to describe what you have meant to our family. Your practice style is terrific, no doubt, but it is your genuine care of our children that comes through in every visit, whether sick or well. I hope you don’t think this was meant to just boost your ego…but we think it is important for you to know how much we value all you do and that it is greatly appreciated in every way. After all, any physician who willingly comes to a house with 5 boys must be fantastic! Sincerely, Jennifer & Steve S.

Dearest Scott, I can’t easily describe to you (without tearing up) how wonderful you’ve been to Sophia since her birth. I attribute much of her interest in the medical field to you, by the way you have demonstrated an interest and love for what you do. Work somehow becomes just that: work. But it never seemed that way with you and I appreciated you always being just “a phone call away” to calm my nerves and to answer all of my questions. Your kindness will never be forgotten and, of course, always appreciated. Kindest Regards, Joelynne K

I hope all is well with you and your family too. Mike and I sincerely appreciate the care and concern you have given our children for the past 24 years. (Yikes!) Katie and Andy’s unwillingness to leave your practice says volumes about how they feel about you. You have guided us through some very difficult times and I am truly grateful for your direction. Sincerely Tammy H

Dr Serbin, Thank you for all you do for us throughout the year. You are a part of our family and we wouldn’t know what to do without you! -- The S Family

We want to thank you for all of your help over the past 6 years. We feel we couldn’t have made it through Philip’s birth and the years to follow without your excellent clinical skills and compassionate manner --The P Family

You are the most amazing human that exists. Thank you for listening to me, for talking with me, and helping me to better understand and refocus when I get lost. Your medical guidance and understanding of this disorder set is grounding and helps me to continually learn. Your perspective and contrasting it to physical challenges give me strength to know it’s ok, to advocate for our kids rather than label them as non-compliant or “bad.” You cared and knew what to do, you saved us as soon as I reached out to you. You gave hope where there was none. Then, in between, and now. I know I’ve said it before, but you were put here to make a difference in people’s lives. I can’t express my gratefulness of how the stars aligned to give us the gift of your partnership in being parents. You are the single parenting role model we have and a most excellent doctor on top. An angel who walks among us. Thank you, the F family

…Know how much Kevin and I appreciate your approach to pediatric/teen care. The extra time and attention is so valuable especially with teenagers. We appreciate your courage and efforts in taking a creative approach to the health care of our kids. -- Maureen K

Dr Serbin, Just wanted to thank you for 20 years of the most excellent care. I would not trust anyone other than you to care for Brody and Bryce. We will miss you and your awesome practice so much and I am just grateful that you were able to see them up through this point in their lives! Thanks for everything! -- Nikki W

Dear Dr. Serbin, This letter, my thoughts, and words, can not express fully the appreciation that our family has for you as our pediatrician. There are many reasons that we feel thankful to have the opportunity to share in the experience of this new style of practice. The main focus is the true caring you as an individual deliver and offer to us as parents.

After our daughter's birth, we were asked which pediatrician we had chosen. We spoke with our midwife about the lengthy search and disappointment that we had been experiencing in finding a physician. She replied with a confidence we could not question, “Dr. Serbin is the one you are looking for.” She requested for our daughter’s initial hospital exam to be with you.

During our first visit to AGH, we felt assured, comfortable, and a part of our daughter’s care with you. You offered more to us in those first few moments than we had experienced in hours of physician interviews. My husband and I discussed the benefits of a physician near our home versus the care we anticipated with your practice. We quickly decided that distance traveled would be well worth the quality of the many physician visits we had in our future with a new baby.

After choosing you as the PCP, we received notice of the new practice. Initially, we were concerned about the potential loss of what we had thought to be the second best thing to happen to us (sorry, it’s hard to compete with that birth-day experience). A moment later, excitement set in, I had read and seen so much about concierge style practices and fully supported the idea. Even though I could agree with the benefits this service would offer, I was conflicted about having to pay a fee in addition to my always increasing medical insurance premiums. We really didn’t think we could afford it, especially with the recent changes in our expense column. I suppose babies do that.

The fact is, that we live paycheck to paycheck like many other families and certainly didn’t plan on an unexpected expense. However, with no contractual agreement, we thought that there was nothing to lose. We would give it a try, find a way to make it work, and decide from experience if the expenditure was warranted. Within the first couple of months we were sure that your practice was well worth any investment (and/or budget cuts!) that we could make.

After 18 months of working with you, I can’t imagine the alternative. Pre and post concierge- you have provided us with sound advice, warm regard, confidence, security, and the highest level of medical care that is available. From frightening experiences in the middle of the night, to general questions during the day, your being there helps us to be better parents in caring for our child. The care that you provide is more than a service. It truly is a display of your values as a person, a parent, and a medical professional. We are very proud and fortunate to be a part of what you are accomplishing with Pinnacle Pediatrics. -- Thank you Melissa F